Job Description: Outside Golf Services

SUMMARY

Members of the Outside Service Team are responsible for assuring exceptional, first class service for our guests. Outside
Service Team Members must give a positive first impression of the golf course as well as contribute to maintaining a
functional course through guest assistance, cleaning of golf carts, and other appointed tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The outside service position provides exceptional service in the following positions:
• Equipment Drop Attendant
• Driving range attendant and practice ball retrieval
• Initiates contact with guests with a robust welcome and the willingness to assist the guest.
• Must effectively communicate all pertinent information amongst his/her team members and supervisory staff in
regards to daily operations.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE

• Ability to work well under pressure and balance multiple priorities and assignments.
• Must be highly service focused with a desire to engage with guests.
• Demonstrated initiative – ability to think, work, and make decisions to solve guest concerns based on sound
judgment.
• Must be comfortable working in a fast paced environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness a must.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
• Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while
performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
• Be able to work weekends and holidays, mornings and evenings as business demands.
• Must be able to stand for up to four hours.

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